BusinessPolicy

 

As a client of {The JOY Depot} LLC / Brand Fame, Minling Chuang is your main point of contact. From time to time, Minling may assign a different point of contact in the event of her absence or if your question is billing related! If you receive communications from Thuy Tran, she is my Online Business Manager, so don’t be alarmed.

Communication

The primary method of contact with Minling is via email or Voxer (if you are a private 1:1 client) or your closed Facebook Group (if you are a member of a group coaching program). Minling checks all Facebook Groups once per day. If you must send something personal to Minling through email or Facebook Messenger, please understand that she does not check her email or messages frequently and there will be a delay in response. The fastest way to get a response is by posting in your group.

Minling does not accept unscheduled phone calls. Therefore, if you are a private coaching client, please use her scheduling calendar to schedule your call. If you are not a private or VIP client, please purchase a Discovery Session with Minling to access her calendar or complete an application for one of our programs to talk to our team at no cost.

When you respond to Minling, you will typically receive a response within 24 hours.

Responses are not guaranteed during non-office hours. Continue reading for information on when our office hours are.

Responses may be delayed in the event of vacations, holidays, or emergencies. Minling will do her best to make you aware of these delays in advance.

Office Hours

Brand Fame representatives are located all around the world, with our founder, Minling located in the Pacific Time Zone. Therefore, our official company office hours are roughly Monday through Friday 9AM – 6PM Pacific Time. This time zone may not accurately reflect all of our team member’s availability. Thus, when contacting a company representative, be sure to wait 24-48 hours for a response.

Our Company Holiday Calendar Can Also Be Viewed Here.

If you need assistance outside of our normal business hours, we will do our best to accommodate.

NONDISCLOSURE OF COACHING MATERIAL

Materials that we give you in the course of our work together are proprietary and copyrighted. You agree that such proprietary material is solely for your own personal use for the purpose of improving your home life, or starting, growing or marketing your business or service. Any disclosure to a third party is strictly prohibited.

Under no circumstances can the copy in these documents be used or reproduced in whole or part without the express written permission of {The JOY Depot} LLC / Brand Fame. The absence of a copyright notice on any given page or material should NOT be construed as an absence of copyright. These copyrights have been successfully defended in the past and it is the policy of Fame For Good LLC to aggressively defend all intellectual properties. Violation of these copyrights can result in civil litigation, substantial penalties, even criminal prosecution. These marketing materials documents are provided for sample purposes only, not for use.

DECISIONS

You are responsible for decisions made about your home life, work and your business. We are happy to share our opinions, offer resources, or make referrals. However, it is up to you to decide which, if any, to act upon. If you decide to take a recommendation, it is your choice and you take full responsibility for it. If you decide to work with someone based on our referral, you must know the workings of that relationship will be entirely separate of our relationship with you.

FEEDBACK

FEEDBACK FORMS.

From time to time, we will email you to request Feedback, along with a form to submit the feedback. It helps us to know what you like about our coaching, services, and programs, what results you received, and any potential areas for improvement that you can identify for us. Because we are committed to creating a quality experience, we do take feedback very seriously.

TESTIMONIALS.

From time to time, we will also email you to request written or video testimonials. You are of course under no obligation to provide a testimonial for our services, however we would greatly appreciate it if you took the time to do so. Thank you in advance!

REFERRAL PARTNER

Many times, we have had the opportunity to send a client referrals and we are absolutely thrilled to do it. This happens often most probably because we get to know a client’s business intimately and become keenly aware of who their ideal clients are, as well as the results that people get from the services they provide. This means that, occasionally, you may receive a referral from us, depending on the circumstances.

On the flip side, our clients regularly send referrals to us as well. In essence, we become referral partners. So, that said, here’s what we propose: if you overhear an online entrepreneur, coach, or done-for-you service provider saying they’d like to hire a Branding or Marketing Expert, then please feel free to make an introduction.

We will do the same for you when we meet someone who would benefit from working with you.

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